HANDEL
Our Helpdesk Agents provide proactive and predictive multilingual support for the entire IT ecosystem (hardware and software). A tailor-made, yet scalable approach ensures the right service, at the right level, in the right location, at the right time.
Incident management system logs and tracks every retail incident by managing, routing and escalating based on your resolution protocols.
Leveraging remote connectivity, we'll conduct best in class remote service management and error analysis.
The solution experts support team trains DN service agents and manages the continuous improvement.
According to your organization's service-level agreements (SLAs), incident resolution management tracks and monitors open tickets.
Managing critical retail processes through implementation, maintenance, support, operations and application services.
Harmonizing diverse IT landscapes, reducing industry complexities and managing the multivendor ecosystem with the right retail experience and resources.
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Our team is ready to leverage artificial intelligence for smart prescriptive, predictive and preventative onsite resolution.
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A single service desk that takes care of your entire stores end-to-end. Data-driven services support fast incident resolution and efficient support for your stores 24/7.
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Comprehensively track the services performed on your stationary and mobile endpoints.
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Our industry-leading team assesses application performance and facilitates ongoing deployments and upgrades.
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Empowering your store staff with the right technology can have its challenges. To succeed, you must offer best in-store customer experiences.
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