Banking Insights

May 18, 2022  |  by Stefan Plattmann

Today, conveniently placed off-premise ATMs are becoming the go-to channel for physical fulfillment. With new capabilities, open APIs and flexibility that far exceeds legacy infrastructure, modern ATMs enable FIs to leapfrog over the limitations that have hampered their modernization efforts in the past.

February 08, 2022  |  by Diebold Nixdorf

Learn how ČSOB strategic decisions to outsource has led to increased efficiencies and reduced costs.

December 13, 2021  |  by Jodi Neiding

Although digital and automated transactions are growing, it doesn’t mean that banks can’t provide unique experiences at these channels while maximizing opportunities to generate leads, cross-sell and reinforce cross-channel richness.

November 12, 2021  |  by Habib Hanna

Despite the growing use of digital payments, cash will remain an important payment method; we’re seeing an increase in cash deposits, laying the foundation for a business case for cash recycling.

August 31, 2021  |  by Diebold Nixdorf

Determine the right amount of cash at the right time throughout all your ATMs, teller recyclers and other cash points.

June 28, 2021  |  by Diebold Nixdorf

Our Customer Experience Team recently conducted consumer interviews designed to explore changes and concerns with the ATM experience in a post-COVID world. By analyzing people’s experiences with contactless technologies, like QR codes and NFC, we determined consumers are not only comfortable with the adoption of these technologies, but expect to see them incorporated into their ATM experiences. Read on to see the key findings of these interviews.

February 01, 2021  |  by Diebold Nixdorf

bank99’s CSO and our own SVP and Managing Director of Global Banking talk about the necessity of evaluating your efficiency ratio in and pivoting the self-service operating model accordingly.

October 30, 2020  |  by Diebold Nixdorf

The cloud. Open banking. Self-service and consumer experience strategies. Our Mindshare series shares experts’ perspectives on some of the industry’s hottest and most talked-about trends. Explore the library of topics here.

September 30, 2020  |  by Diebold Nixdorf

Diebold Nixdorf Advisory Services is a team of experienced banking professionals who can help you develop and implement channel transformation initiatives for your institution, including technology.

September 28, 2020  |  by Scott Weston

Merely having a deposit-accepting ATM is no longer the most efficient, convenient or fulfilling option for transaction migration. It simply isn’t a good experience for consumers or branch employees, and the cost to FIs for balancing is cumbersome. Deposit Automation technology creates the best overall experience and efficiency for migrating transactions out of the branch… especially with the acceleration of our dependence on self-service through COVID.